Employer description & source details
An indispensable component of Clipboard's marketplace is its workplace customers. The Account Manager ensures the continued success of the partnership between Clipboard and its workplace partners, working to deliver an optimal experience at every level of their organizations. The job encompasses being a resource to workplaces when issues arise, liaising with building- and corporate-level contacts, and keeping abreast of a litany of important business metrics for each account. Your week will be balanced between high-touch customer engagement and internal account strategy, with a laser focus on net revenue retention. You are an avid problem-solver, a strategic communicator, and a diligent executor who can navigate complex relationships to sharpen your business acumen. Manage & grow your portfolio: Own a book of business with accountability for "Same-Store Shift Postings" (SSSP, which measures utilization) and "Same-Store Net Revenue" (SSNR, which measures profitability). In your pursuit of driving those numbers higher, you will identify churn risks, mitigate issues, and proactively uncover opportunities for commercial expansion. Strategic account planning: Build and maintain detailed account plans. Forecast performance accurately and provide regular insights to internal leadership regarding pipeline health and account stability. Drive executive value: Establish trust with both clinical and non-clinical executives. Lead Quarterly Business Reviews (QBRs) and strategic meetings to demonstrate value, align on business goals, and negotiate mutually beneficial outcomes. Operational excellence: Act as the primary point of contact for complex escalations, ensuring rapid resolution while implementing systemic solutions to prevent recurrence. Cross-functional advocacy: Partner with
Extracted skills: operations