Employer description & source details
As a Strategic Program Manager (SPM) at MISUMI Americas, you'll partner with leading enterprises and innovative startups to accelerate product launches without sacrificing quality. Acting as a trusted advisor, you'll bring deep expertise in engineering, operations, quality, and logistics to guide customers through every stage — from New Product Development (NPD) and New Product Introduction (NPI) through mass production. You'll work cross-functionally with Sales, Solutions Engineering, and Fulfillment teams to scope, plan, and execute complex programs, ensuring products launch on time, within budget, and at the highest quality standards. Your ability to align internal teams with customer goals will be central to delivering consistent, measurable value across the full product lifecycle. Beyond program execution, you'll play an active role in continuous improvement — identifying opportunities to refine internal processes and drive operational enhancements that make MISUMI Americas an even stronger partner for its customers. Act as the primary customer advocate, building strong relationships to deliver high-quality customer experiences that drive long-term loyalty. Monitor and report program milestones making necessary adjustments to timelines and deliverables, to meet customer expectations and maintain high-quality standards. Identify opportunities for process improvements and collaborate with cross-functional teams to enhance operational efficiency and customer satisfaction. All employees are expected to maintain and contribute to the QMS. Hands-on experience with New Product Development (NPD), New Product Introduction (NPI), and high-volume manufacturing facilities. Proficiency in standard program management tools and software used for tracking, communication, and repor
Extracted skills: excel, sales, customer success, operations