Employer description & source details
As a Solutions Engineer – Existing Accounts, you will serve as the primary technical and strategic partner for Redwood’s existing customers. This role merges the technical solutioning and expansion focus with the post-sales adoption and advocacy expertise. You will ensure customers realize maximum value from their Redwood investments by driving adoption, uncovering new opportunities for expansion, and acting as a trusted advisor who bridges business objectives with technical outcomes. You’ll partner closely with Sales, Product Management, Product Marketing, Customer Support and Engineering to drive growth, mitigate risk, and deliver measurable business value across your assigned accounts. Build and maintain strong, trusted relationships with technical and executive stakeholders within customer organizations. Lead Health Checks, Use Case Workshops, and Business Reviews to ensure customer success and solution alignment. Proactively identify adoption gaps, risk areas, and create “get-well” plans to ensure continued success and retention. Deeply understand each customer’s architecture, workflows, and business objectives to align Redwood capabilities with desired outcomes. Serve as a single point of contact for strategic and technical requirements, ensuring responsive, value-driven engagement. Collaborate with Account Executives to identify and pursue expansion opportunities within existing customers. Prepare and deliver high-impact product demonstrations and technical presentations tailored to customer goals. Guide customers through evaluations and proofs-of-concept that validate new use cases and demonstrate business value. Translate business challenges into technical solutions using Redwood’s automation platform. Develop and execute account growth strategies that align cu
Extracted skills: java, sql, sales, customer success, product management, project management