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Job summary
Identixweb Limited
Surat, Gujarat, India
INR 9,600 - 15,000 stipend (period not specified)
Original listing Employer description & source details
Official NAPS apprenticeship opportunity for IT Support Executive at Identixweb Limited. Location: Surat, Gujarat. 1. Learn to troubleshoot basic technical issues related to HTML, CSS, Shopify themes, and apps under senior guidance. 2. Assist in managing customer queries through email, live chat, ticketing systems, and video meetings. 3. Learn to reproduce bugs, investigate client issues, and coordinate with development teams for fixes and enhancements. 4. Communicate professionally with international clients in written and spoken English. 5. Assist in product demonstrations and explain app features to customers. 6. Follow up on customer queries and provide timely updates on resolutions. 7. Gather customer feedback and document requirements for new features. 8. Coordinate with support and development teams to ensure smooth workflows. 9. Learn new web technologies, Shopify updates, and internal product features. 10. Assist in prioritizing support tickets and maintaining accurate records. Current unfilled apprenticeship seats: 1.