Employer description & source details
As the Instructor & Customer Success Manager, you will lead a team responsible for developing and delivering classroom, simulator, flight, maintenance, and scenario-based training for Shield AI products. You will ensure customers in Ukraine have the knowledge, skills, and confidence required to safely operate, maintain, and effectively employ our technology. You will be responsible for instructor development, training quality, operational readiness, curriculum standards, and customer satisfaction. This is a hands-on leadership position that requires close collaboration with customers, engineering, product, flight operations, business development, and other internal teams. The ideal candidate is an experienced training leader, an effective communicator, and a credible UAS professional who is comfortable operating in dynamic domestic and international environments. Ensure training programs prepare customers to safely operate, maintain, deploy, and effectively employ Shield AI systems. Maintain high instructional standards through instructor qualification, observation, coaching, certification, and continuous evaluation. Lead the development and standardization of curricula, lesson plans, lecture materials, simulator scenarios, practical exercises, assessments, and supporting documentation. Coordinate training schedules, aircraft, simulators, facilities, airspace, frequency management, personnel, and other operational resources. Deliver instruction and provide hands-on training support when mission or staffing needs require it. Collaborate with business-development and sales teams to demonstrate Shield AI products to prospective customers. Establish and monitor training-program metrics, identify performance gaps, and implement improvements that increase safety, consistency,
Extracted skills: sales, customer success, security, operations