Employer description & source details
As Motive continues to expand its global footprint, we are hiring a Fulfillment & Logistics Manager to lead and optimize our Mexico fulfillment and logistics operations. This role is ideal for a self-starter with strong operational experience, hands-on 3PL and warehouse management capability, and a track record of improving delivery performance in both B2B and B2C environments. You will oversee day-to-day fulfillment, inventory accuracy, inbound receiving, 3PL oversight, carrier and customs broker management, and cross-border logistics from Mexico. You’ll collaborate closely with global teams across the U.S., EU, and APAC to ensure Motive delivers a consistent, cost-effective, and high-quality customer experience across the region. This is a high-impact IC role where you will help shape and scale Motive’s Mexico operations as we continue to grow. Oversee daily Mexico fulfillment operations across B2B and B2C channels. Manage and optimize 3PL partner performance using KPIs and vendor scorecards. Ensure strong SLA/SLI adherence for picking, packing, shipping, and delivery. Resolve logistics exceptions, service failures, and operational bottlenecks. Build and maintain SOPs for receiving, shipping, returns, and inventory processes. Own regional inventory accuracy, reconciliation, and cycle counting processes. Partner with global supply planning on forecasting, replenishment, and stock allocation. Investigate and resolve inventory discrepancies; implement corrective actions. Manage inbound shipments and receiving workflows with suppliers and 3PL partners. Ensure supplier SLI adherence, quality checks, and documentation compliance. Improve lead-time consistency and inbound visibility across the supply chain. Shipping, Compliance & Carrier Management Manage domestic carrier pe
Extracted skills: finance, operations