Employer description & source details
Provide end-to-end support for corporate credit card users, including card issuance, transaction inquiries, and cardholder limit clarifications. Interpret and communicate company-specific credit card policies to employees, ensuring adherence and resolving policy-related queries. Assist with payment processing, reconciliation, and issue resolution related to corporate credit card transactions. Review and explain credit card statements, billing cycles, and transaction details. Handle chargebacks and disputed transactions effectively. Act as the first point of contact for internal stakeholders regarding credit card and expense-related issues. Prioritize and resolve support tickets using tools like ServiceNow or similar platforms, ensuring timely closure in line with SLAs. Guide employees on proper classification and submission of travel and business expenses through the company’s travel and expense platform. Work closely with Finance, Accounting, and Travel teams to ensure smooth operations and continuous improvement of credit card processes. Maintain accurate records of support activities and contribute to knowledge base articles and FAQs. B.Com / M.Com / MBA (Finance) or equivalent qualification. Prior 2-5years experience in Corporate credit card or Travel & Expense, will be an added advantage. Proven experience with corporate credit card operations and support. Familiarity with corporate payment systems and expense management platforms. Basic understanding of financial concepts such as billing, statements, and chargebacks. Experience with Citi Bank corporate card systems is a strong advantage. Proficiency in ticketing tools like ServiceNow or similar platforms. Strong oral and written communication skills with the ability to handle international stakeholders. Excellent
Extracted skills: finance, operations