Employer description & source details
Lead and manage a small team of outsourced HRIS analysts/support resources, ensuring high-quality, SLA-driven service delivery Oversee intake, prioritization, and resolution of system issues, enhancements, and service requests Establish and maintain operating rhythms (ticket management, backlog grooming, performance tracking) Drive continuous improvement in support processes and documentation Ensure standard controls and governance model is maintained Release Management & Functional Testing Partner with internal HRIS director on end-to-end release management lifecycle including planning, coordination, communication, and deployment readiness Lead functional testing efforts (UAT), including test strategy, script development, defect tracking, and sign-off Partner with vendors and internal stakeholders to ensure high-quality, low-risk deployments Maintain governance over change control and release standards Provide hands-on Workday functional configuration support (Core HCM, Business Process Framework, security, reporting, and integrations support as applicable) Identify opportunities to simplify, standardize, and optimize system configuration Ensure alignment with business processes while maintaining system integrity and scalability Support audits, compliance requirements, and data integrity controls Oversee people analytics resource, manage data governance, reporting, and analytics capabilities Enable and support AI-driven initiatives by ensuring data quality and system readiness Partner with managed service teams for Visier and Druid AI on system updates, bug fixes and testing Contribute to roadmap development for HR technology and data evolution Strong execution and delivery discipline with attention to detail• Ability to balance hands-on configuration with team leaders
Extracted skills: data analytics, recruiting, security, operations