Employer description & source details
As Program Manager, you will be responsible for managing and scaling key processes in the Fulfilment team while working closely with customer experience, product, engineering, and partner teams to solve day-to-day challenges, lead process improvement initiatives, and ensure smooth execution of our core operations. This role sits at the centre of operations, driving cross-functional collaboration, improving internal workflows, and ensuring that our services meet the highest standards of speed, accuracy, and reliability. This is a 6-day in-office role that demands a strong on-ground presence and hands-on operational leadership. Drive efficiency and excellence across visa processing operations by owning central workflows and SOPs. Monitor and improve key operational metrics such as turnaround time (TAT), accuracy, and throughput. Identify process bottlenecks, run experiments, and implement improvements at scale. Collaborate with Product and Engineering teams to drive tool enhancements and automation opportunities. Build and maintain dashboards and trackers to support data-driven decision-making. Handle escalations, identify root causes, and implement sustainable fixes. Onboard, train, and support new operations team members and external partners. Support expansion efforts into new geographies, product lines, or visa categories. You’ll likely thrive in this role if you: 3-5 years of experience in program management, operations, consulting, or a similar execution-focused role. Strong analytical and problem-solving abilities; comfortable using data to inform decisions. High ownership mindset with the ability to operate independently and drive outcomes. Excellent communication and stakeholder management skills. Prior experience in fast-paced environments, preferably in startup
Extracted skills: sql, excel, operations