Employer description & source details
We are looking for a Director, Life Underwriting to lead our underwriting production function, with a strong emphasis on team performance, people development, and operational excellence. This role is accountable for ensuring consistent, high-quality underwriting output while building and developing a high-performing, scalable team that meets production targets, turnaround time (TAT), and service level agreement (SLA) commitments.This is a hands-on leadership role for someone who can balance strategic oversight with day-to-day operational rigor, and who is equally comfortable coaching underwriters as they are managing dashboards and production metrics. You will be a champion of AI-enabled ways of working, continuously looking for ways to remove manual effort, shorten cycle times, and raise the productivity of every team member. Own underwriting production output, ensuring volume and quality targets are met Identify and recommend automation opportunities (straight-through processing, AI-assisted case review) to increase throughput without compromising quality Partner with Underwriting Auditors to track audit findings and drive corrective action Ensure decisions align with guidelines, risk appetite, and regulations Lead and grow a team of underwriters and supervisors/managers Oversee onboarding/training programs and build career development pathways Drive a coaching culture and strong team retention Establish clear, measurable performance standards for underwriters and supervisors across productivity, set productivity targets, quality standards, TAT, and compliance Drive performance against TAT/SLA targets across case types Build reporting to track real-time production and SLA performance Resolve issues causing breaches; coordinate with Sales/Ops/Claims on escalations Cond
Extracted skills: sales, operations