Employer description & source details
Lead the overall management and strategic direction of ibis budget Gosford, ensuring the hotel consistently delivers exceptional guest experiences, operational excellence, and strong commercial performance. Build and maintain effective relationships with key stakeholders, including hotel owners, guests, suppliers, local businesses, and the broader Accor network. Drive the long-term profitability of the hotel by maximising revenue opportunities, managing costs effectively, and implementing sound yield and pricing strategies. Regularly review operational and financial performance across all departments, identifying opportunities to improve productivity, service quality, efficiency, and market competitiveness. Develop, inspire, and lead a high-performing team, fostering a positive workplace culture that reflects Accor's Heartist values and promotes employee engagement, growth, and accountability. Champion a guest-centric approach, ensuring service standards are consistently maintained and opportunities to enhance the guest experience are identified and implemented. This is a live-in position with accommodation provided in a self-contained one-bedroom apartment located onsite. Work a Tuesday to Saturday roster, including overnight stays during scheduled working days, while ensuring adequate leadership coverage and operational continuity during rostered days off. Previous experience as Front Office Manager or above. The ability to provide strategic thought processes and direction to build market performance and business outcomes. Strong ability to develop, lead and motivate a team of experienced professionals. Excellent project management abilities A strong focus on customer service and passionate about guest experiences A qualification in hotel management, hospitality manag
Extracted skills: go, operations, project management