Employer description & source details
As a Manager on the Commercial Account Management team, you will lead a team of Account Managers who serve as the dedicated, named partners for some of Ramp's fastest growing customers. Your team drives revenue through expansion, renewal and retention across a high-volume book of business, while delivering the white-glove experience of a trusted advisor. You will coach your team to uncover and close multi-product expansion opportunities and help sharpen a proven account management motion as the segment scales. Lead, coach, and develop a team of Commercial Account Managers focused on expansion and retention across a scaled customer portfolio Own team-level pipeline, forecasting, and revenue targets — driving accountability through clear metrics and performance frameworks Develop and execute scalable upsell/cross-sell strategies and ensure the team maintains a robust, healthy expansion pipeline Build a deep understanding of Ramp customer personas and instill a consultative, trusted-advisor approach across your team Equip your team with sales methodologies to uncover customer needs and pain points effectively Stay close to changes in Ramp's product and go-to-market motion, and translate those shifts into how your team sells, prioritizes, and talks to customers Synthesize customer feedback from your team to inform Ramp's product roadmap and customer communication strategy Partner cross-functionally with Sales, Marketing, Product, and Operations to continuously improve efficiency and advocate for your customers Hire and onboard top talent as the team scales Minimum 6 years of customer-facing or direct sales experience, with at least 2 years in a people management role Proven track record of leading high-performing teams in a high-velocity sales environment Experience with CR
Extracted skills: go, sales, recruiting, finance, operations, project management