Employer description & source details
Own a portfolio of SMB and mid-market accounts, managing customer relationships throughout the ongoing account lifecycle. Build trusted relationships with key stakeholders and decision-makers, acting as the primary point of contact for account-related matters. Drive customer retention and account growth by understanding business goals, monitoring account health, and proactively addressing churn risks. Identify and pursue upselling, cross-selling, and account expansion opportunities aligned with customer requirements and business objectives. Conduct regular account reviews to evaluate performance, discuss business outcomes, identify gaps, and recommend opportunities for improvement. Help customers optimize their use of Trackier's platform for performance-based campaigns, traffic management, tracking, attribution, and campaign performance analysis. Analyze account performance, campaign data, and customer usage patterns to identify optimization opportunities and provide actionable recommendations. Coordinate with Support, Product, Engineering, and Sales teams to resolve customer concerns, manage escalations, and ensure timely resolution of account-related issues. Understand customers' technical environments and work with relevant internal teams to address queries involving APIs, postbacks, tracking flows, and attribution. Manage commercial discussions, renewals, and expansion opportunities while maintaining accurate account plans, revenue forecasts, and customer records in the CRM. 3–6 years of experience in Account Management or Customer Success, preferably in a B2B SaaS or technology environment. Experience managing a portfolio of existing customers, with a clear understanding of customer retention, renewals, account growth, and churn prevention. Strong relationship-mana
Extracted skills: digital marketing, sales, customer success