Employer description & source details
We’re looking for our first Manager of Technical Services to be the strategic anchor for Ashby’s expanding technical integration services. This role bridges two distinct technical engines: you will oversee specialized integration consultants dedicated to deep Workday integrations, as well as a team of technical solution consultants who build bespoke API solutions, craft custom recommendations, and deliver hands-on technical builds for our customers. Six months in, success looks like having a highly efficient, scaled team that seamlessly handles multiple concurrent complex integrations, successfully troubleshoots mid-flight technical challenges, and consistently delivers high-value technical consulting. The impact you will have is substantial; you will help shape our technical services strategy and ensure all customers can cohesively integrate Ashby into their complex HR tech stacks. Building and scaling a high-performing team, supporting both specialized Integration Consultants and Technical Solution Consultants; empowering them to comfortably manage high-volume portfolios while maintaining Ashby's high standards for quality. Building the operational infrastructure required to scale technical services, including capacity planning, project prioritization, quality standards, and repeatable delivery processes. You know when to standardize, when to customize, and how to balance speed, quality, and customer outcomes. Acting as a senior escalation point, leveraging your foundational knowledge of Workday architecture and complex API capabilities to guide your team. Diving into active integrations, troubleshooting roadblocks, and translating ambiguity into clear technical paths, helping your team scope solutions. Owning the evolution of our technical services offerings, identif
Extracted skills: go, artificial intelligence, sales, customer success