Employer description & source details
Identify and onboard high-quality suppliers that align with category standards. Conduct in-person and virtual meetings to communicate marketplace value propositions clearly and drive strong engagement with our platform. Account Management and Supplier Support: Build deep, consultative relationships with suppliers and serve as their day-to-day point of contact for growth, performance, and issue resolution. Proactively support supplier needs, escalating and coordinating internally with tech, operations, and customer support teams to ensure a seamless experience. Use data to assess supplier performance, identify growth opportunities, and provide actionable feedback on selection, pricing, availability, and quality metrics. Drive suppliers to meet revenue targets by optimizing product assortment, pricing strategies, and inventory levels. Promote express stock and fast-delivery initiatives to improve conversion and buyer satisfaction. Work closely with suppliers to maintain high-quality standards, proactively reducing return rates and customer complaints through ongoing quality monitoring and guidance. Partner closely with category management, product, operations, and product marketing teams to align on category objectives, supplier priorities, and buyer engagement initiatives. Support the development and delivery of training resources to help suppliers adopt best practices for product listing optimization, quality control, and performance improvement. 8+ years experience in sales, business development, or account management within the wholesale diamond or jewelry industry Commercially sharp with a strategic mindset and experience negotiating with suppliers Confident building relationships with business owners and decision-makers who are time-poor and sceptical of vendor sale
Extracted skills: sales, operations