Employer description & source details
The Operations Executive / Sr. Operations Executive will be responsible for ensuring service quality, technician capability, material readiness, and compliance through hands-on supervision, audits, and performance monitoring across assigned service areas. The incumbent will report to the AOM/OM/ABM/BM. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. Ensure availability of trained & certified technicians as per guidelines. Coach technicians to improve service quality, retention, and SOP compliance. Conduct daily stand-up meetings; communicate safety & job-specific instructions. Ensure availability of tools, materials, and proper stock management as per SOP. Monitor SCP usage, troubleshoot issues, and provide refresher training. Ensure Partner Kit & on-site documentation are contractually compliant. Conduct customer visits/week (Surprise, Route rides, Audits, Complaints). - based on the target Maintain grooming standards and service quality of assigned technicians. Ensure data entries in iCABS during manpower gaps to meet branch KPIs. Approve technician conveyance; ensure STT and route plan adherence. Ensure RPCI SOPs are complied with and any deviations that are necessary should Conduct Pest Audits (PMI) as per iCABS (QSRs & small accounts). Execute 1 TPA + 1 development plan annually per technician. Analyse & resolve service delivery issues; ensure timely complaint resolution with root cause closure. Monitor technician-wise CO trends; skill-up underperformers. Ensure audit non-conformity closures (internal/external). Track material usage vs. SRF/SOW; highlight deviations. Maintain stock levels aligned with APL and reduce near-expiry wastage. Drive service & product lead
Extracted skills: sales, operations