Employer description & source details
Customer Engagement: Respond promptly and professionally to customer enquiries received through email, phone calls, and messaging platforms. Travel Advisory: Understand customer preferences, travel requirements, budgets, and expectations to recommend suitable itineraries and travel experiences. Sales Conversion: Convert prospective customer enquiries into confirmed bookings by providing relevant recommendations, addressing concerns, and guiding customers through the decision-making process. Customer Relationship Management: Build trust and maintain positive relationships with customers through personalised communication, active listening, and timely assistance. Lead and Follow-up Management: Track all active enquiries, maintain accurate records, and proactively schedule follow-ups to nurture leads and close sales. Some sales cycles may extend over several weeks or months. Written Communication: Draft clear, concise, and professional emails that communicate travel options, recommendations, pricing details, and booking requirements effectively. Booking Coordination: Ensure accuracy in travel dates, reservations, and booking details to minimise errors and provide a smooth customer experience. Sales Pipeline Management: Monitor enquiry progress, identify conversion opportunities, and maintain visibility into pending decisions and follow-up actions. Customer Support: Address customer questions and concerns with empathy, clarity, and professionalism throughout the sales journey. Ownership and Accountability: Take responsibility for enquiry management and sales outcomes, ensuring timely responses and consistent follow-through without requiring constant supervision. Communication and Interpersonal Skills Strong English Proficiency: Excellent written and verbal English skills, w
Extracted skills: sales