Employer description & source details
Run safety investigations from intake through resolution. Weigh conflicting accounts against the evidence, and close each case with a written finding that a second reviewer can verify. Handle escalated tickets. Communicate clearly with professionals and partners, and with legal and law enforcement when a case requires it. Tie every resolution to the facts and to our terms. Apply Instawork’s Community Guidelines consistently, and propose revisions where cases expose gaps. Use natural language to generate SQL for our databases. Review each query’s logic and verify its results before you act on them. Identify fraud patterns and safety trends yourself, without a technical intermediary. Report what the data supports and where it falls short. Track the metrics that show whether Trust & Safety is working, including incident rate, time to first action, appeal overturn rate, and repeat-violation rate. Report results to Product and Legal against targets set by the Director of Trust & Safety. Investigate the cause when a metric moves off target, and recommend a response. Re-review a sample of closed cases each month to check that findings are accurate and consistent. Test new safety and enforcement features before launch, and send Product written defect reports. Help plan outreach to professionals and partners for each new feature, and track adoption from launch. Collect and analyze feedback from cases and support channels, and report what it implies for departmental and company planning. Build internal tools by prompting AI coding assistants. Check the logic and test the output before a tool touches a live case. Examples include scripts that assemble case evidence and workflows that route incoming reports. Keep data privacy and human review in each tool. Find the manual steps tha
Extracted skills: python, sql, excel, operations