Employer description & source details
Set up, configure, and launch Clever and ClassLink integrations (rostering and SSO) for new and renewing school and district customers. Serve as the technical point of contact for district IT admins during onboarding, from data-sharing approval to first successful sync. Troubleshoot sync and login issues: missing students, duplicate accounts, incorrect class or teacher associations, and SSO errors. Monitor integration health across accounts and proactively fix sync failures before they affect classrooms. Manage the Epic apps in the Clever and ClassLink partner portals, including app settings, data-sharing scopes, and district requests. Partner with Engineering to reproduce bugs, write clear tickets, and test fixes and new integration features. Coach Customer Success, Support, and Sales on how integrations work and how to set expectations with customers. Build and maintain help-center articles, internal runbooks, and setup guides for admins and teachers. Track integration metrics (time to launch, sync error rates, ticket volume) and recommend process improvements. Support back-to-school peaks, when rostering volume is highest. 2+ years in a technical support, implementation, or integration role, ideally in K–12 edtech. Hands-on experience administering or supporting Clever and/or ClassLink (rostering, SSO, or both). Solid understanding of K–12 rostering data: students, teachers, sections, schools, and how a student information system (SIS) feeds them. Working knowledge of SSO concepts (OAuth, SAML) and identity providers like Google Workspace and Microsoft Entra ID. Comfort working with CSVs, spreadsheets, and API responses to diagnose data issues. Clear, patient communication with both non-technical teachers and district IT staff. Strong organization: you can run many d
Extracted skills: javascript, python, sql, sales, customer success