Employer description & source details
We’re looking for a Jewelry Operations Manager to drive excellence in production efficiency, speed, quality, and cost optimisation. This role is responsible for ensuring customer inquiries are quoted and fulfilled at record speed, maintaining the highest product quality standards, and optimizing pricing through strategic vendor partnerships and internal efficiencies. You’ll lead cross-functional coordination between design, manufacturing, and logistics teams to ensure on-time delivery and continuous improvement in service metrics. We’re bringing technology, data, and automation to a $350B industry that’s only beginning its digital transformation. The result? Explosive growth, massive opportunity - powered by a team that makes it happen. Drive the fastest possible inquiry-to-quote turnaround time (target: under 12 hours). Streamline internal workflows between CAD design, production, and sales teams. Optimise Made-To-Order (MTO) delivery time to an average of less than 3 weeks. Identify process bottlenecks and implement automation or vendor process improvements to accelerate production cycles. Maintain jewelry return rates below 1% annually through robust QC practices. Collaborate with factories to ensure adherence to quality specifications and standards. Conduct regular quality reviews and feedback loops to prevent issues before they reach customers. Communicate and work with manufacturing partners to ensure consistent quality and timely production. Keep track of negotiated SLAs aligned with Nivoda’s delivery, pricing, and quality goals to ensure on-time delivery of our products Partner with sourcing and procurement to secure best-in-market pricing while meeting margin targets. Support initiatives to increase FARPU by building the right product mix - right SKUs, right pr
Extracted skills: excel, sales, customer success, operations