Employer description & source details
As a Sales Advisor , you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities* Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service Willingness to engage and have conversations with customers to provide excellent service Guide customers through our fashion trends, stories & products in all areas of the store Ability to effectively promote and sell our products to customers Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives Representing yourself and the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with store management team Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc. Use your product & fashion knowledge to share relevant information to customers Retain and share your service, fashion and store operations knowledge and skills with colleagues Follow all procedures, routines, and legal requirements in all areas of the store Give & receive feedback with your colleagues to
Extracted skills: sales, operations