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Job summary
Version 1
Dublin, County Dublin, ie
Original listing Employer description & source details
Supplier Management: Coordinate internal and third-party delivery partners, ensuring aligned service delivery and accountability against agreed SLAs and KPIs. Service Improvement: Identify, prioritise and implement continual service improvement initiatives that deliver measurable operational and customer benefits. Forecasting: Perform monthly forecasting of revenues, costs and margins, identifying variances and implementing corrective actions where required. Service Delivery Experience: Significant experience in Service Delivery Management including delivery of managed services within UK Government, public sector or highly regulated environments. Major Incident Management: Proven experience leading service restoration activities, customer communications and stakeholder management during major incidents and critical service disruptions.
Extracted skills: aws, azure, operations