Employer description & source details
You will own the platform every NuPlay product runs on: cloud, Kubernetes, GPU inference, observability, incident response and access control. First, you will lead our move from AWS to Azure without dropping a call. Alongside that, you will build the observability, incident management and access controls that enterprise customers expect. This is a hands-on lead role. You write the Terraform, the tooling and the runbooks, review service designs with our engineers, and set the standard the team follows. Our platform runs voice agents (cascade and speech-to-speech), chat agents, deep RAG and enterprise search, user and agent memory, a self-hosted multi-tenant auth service, agent-building frameworks, post-call analytics and our own fine-tuned LLMs. Cloud architecture and the Azure migration: Design landing zones, multi-region networking (hub-and-spoke, Private Link, NAT, layered trust zones) and HA/DR against defined RPO and RTO targets. Lead the AWS → Azure migration and run both clouds safely in between. Run EKS and AKS clusters for microservices, real-time voice pipelines and GPU serving of our fine-tuned LLMs. Autoscale for call peaks, hold the voice latency budget, and track GPU cost per call minute. Observability and incident management: Build observability across the application, data and model layers: metrics, logs, traces, and SLOs per product and per tenant. Set up on-call, severity levels, incident command, customer status updates and blameless RCAs. Feed alerts into our agents’ auto-heal loops. Tenant isolation, security and access: Ship each sub-product as shared multi-tenant SaaS, as a dedicated tenant stack, or into a customer’s own cloud, all from one codebase and one pipeline. Run RBAC and just-in-time access for internal staff across clusters, databases, v
Extracted skills: node.js, python, java, go, aws, azure, kubernetes, terraform, security, operations