Employer description & source details
This Director of Software Engineering leads the Workplace engineering pillar within CRM&I. You will own Workplace Service Delivery and its adjacent integrations with CSM and FSM — building the employee and customer facing experiences that handle millions of service interactions across our largest enterprise customers. What makes this role distinct from a traditional engineering director role is the AI-native mandate. You will not manage teams that use AI as a productivity tool — you will build and lead an organisation that operates as an AI-native engineering system. Your engineers work more like architects and verifiers than individual contributors typing every line: they decompose problems into agent-sized tasks, curate the context that makes agent output reliable, and own the verification harnesses that ensure correctness at scale. You will report to the Senior Director, CRM&I Engineering and work closely with Workplace product management, platform engineering, and senior stakeholders to shape and deliver the Workplace roadmap for the next three to five years. Lead and develop an AI-native engineering organisation Build and lead two to three engineering managers who coach their teams to operate with AI-native practices as the default — not the exception. Model and scale the shift from implementation-speed metrics to judgment metrics: specification quality, architectural soundness, and verification rigour. Cultivate a culture where engineers own the correctness of output whether a human or an agent produced it, and are accountable for autonomous decision quality in production. Partner with product management and UX to define, own, and execute the Workplace Service Delivery roadmap — including employee self-service, request management, and WSD×CSM/FSM integration. Tran
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