Employer description & source details
Handle customer enquiries via email, live chat, and social media regarding trading accounts, account opening, deposits and withdrawals, trading platforms, products, and promotional campaigns. Provide customer service and operational support to retail clients, Introducing Brokers (IBs), and the Sales/Business Development team. Troubleshoot account and trading platform issues, investigate client concerns, and coordinate with internal teams to resolve complex cases. Maintain accurate customer records and interaction history in CRM systems, and prepare reports when required. Assist with translating and updating customer support materials, including FAQs, SOPs, user guides, and trading tutorials. Ensure all customer interactions comply with company policies and applicable regulatory requirements. Minimum 1 year of customer service or customer support experience in fintech, financial services, or a related industry. Experience in Forex/CFD brokerage, online trading platforms, is a strong advantage. Native or fluent Khmer proficiency and professional written and spoken English. Strong customer communication, problem-solving, and complaint-handling skills. Familiarity with CRM systems, customer support tools, or trading platforms such as MT4/MT5 is an advantage. Good attention to detail, time management, and the ability to handle multiple enquiries while meeting service-level targets. A collaborative mindset and willingness to work flexible shifts, including weekends, when required.
Extracted skills: sales