Employer description & source details
You will recruit and grow a Customer Engineering organization that builds out the technical path from defining the application requirements to a proven solution. That means capturing what customers require, defining the solutions that meet those requirements, and proving the hardware works in customer labs and in front of the industry. The role partners closely with product management, engineering, and sales - and spans three functions: applications engineering, solutions architecture, and demo engineering. Applications engineering. You’ll be the primary technical interface to customers and partners, both before and after the sale. You’ll lead requirements capture, architecture and interoperability discussions, and technical objection handling. You’ll support evaluation platforms through bring-up and debug in customer labs, and run failure analysis on field and customer-observed issues. You’ll feed requirements back into product definition and own all customer-facing technical documentation, including data sheets, app notes, and installation guides. Solutions architecture. You’ll define the complete optical interconnect solution across their electrical, optical, mechanical, thermal, and management interfaces. You’ll write the hardware requirements issued to module makers, review partner designs against them (host signal integrity, power delivery, and thermal), and drive issues to closure before build. You’ll own first hardware bring-up and solution validation, confirming the integrated system meets customer requirements in real operating conditions. You’ll also own the qualification plan and serve as the signing authority on module qualification. Demo engineering. You’ll turn demo requirements into platform, fixturing, and instrumentation, and you’ll define what each de
Extracted skills: sales, product management