Employer description & source details
Define and implement ContactEngine customer journey optimization strategies by utilizing data analytics in conjunction with a deep understanding of the ContactEngine transactional data model Write queries in SQL and build reports and dashboards Write and debug code snippets (in JavaScript) Assist with training of new implementation specialists Provide on-call support to global customers 3+ years experience in an implementation / professional services / consulting role Graduated with a degree in Computer Science / Business Analytics / Data Analytics / STEM type degree Knowledge of basic programming languages and data structures A keen problem solver with a passion for learning Ability to successfully work in a team-oriented, highly collaborative environment If you don't have these but are willing to learn, please apply: Technical expertise in data structure extraction and summarization Experience with JavaScript, C#, SQL, HTML, CSS, Python Application knowledge of Excel, Tableau (or similar BI tool) NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
Extracted skills: javascript, python, c#, sql, data analysis, data analytics, excel, tableau, operations