Employer description & source details
We have a well established technical writing team, and are evolving our approach to content at JumpCloud. We are looking for an experienced Technical Writer to lead, scale, and optimize our product and developer documentation. In this role, you won't just write—you will act as an information architect and workflow innovator. You will leverage cutting-edge AI documentation tools, prompt engineering, and modern automation to streamline content creation. Your goal is to keep our documentation technically accurate, end user focused, and optimized for both human readers and AI retrieval systems (RAG/chatbots). Docs-as-Code & Version Control Management GitHub Native Workflow: Manage documentation using standard developer tools—drafting in Markdown, managing branches, opening Pull Requests (PRs), and conducting code reviews in GitHub. Continuous Publishing: Integrate into automated CI/CD deployment pipelines using Static Site Generators (e.g., Docusaurus, MkDocs, Hugo). Maintain strict version control across multiple product releases, API versions, and branch merges. Content Generation & In-App User Guidance Author, edit, and maintain clear, accurate end user documentation (API references, developer guides, user how to’s, configuration guides, and release notes) for IT admins and their teams. Cross-collaboration : Partner closely with Engineering, Product Managers, and Designers to translate UX designs, and technical specs into intuitive content. UX Writing : Work with Design to provide copy and improve UX prototypes. Manage Rolling Product Releases : We have continuous releases meaning teams push new features and updates any time throughout the quarter. You should feel comfortable managing and prioritizing 15-20 feature/update releases during a quarter. Conduct rigorous techn
Extracted skills: security