Employer description & source details
As a Sales Representative at Hosting.com, you will be the first point of contact for prospective and existing customers through live chat, support tickets, voice calls, and outbound outreach. Your primary responsibility will be to assess their hosting needs, offer tailored recommendations, and guide them seamlessly through the sales process. In addition to managing inbound sales inquiries, you'll proactively generate new business opportunities through lead generation and outbound outreach campaigns, while identifying opportunities to grow existing customer accounts through upselling and cross-selling. This role demands strong communication skills, a customer-focused approach, and the ability to thrive in a fast-paced environment. Success in this position hinges on delivering a positive customer experience while consistently meeting sales targets. Respond promptly to live chat, ticket, and voice inquiries, providing clear and accurate information on hosting services. Assess customer requirements to recommend the best hosting solutions across product offerings. Use persuasive communication to convert inquiries into sales and ensure a smooth customer experience. Maintain strong knowledge of all hosting brands and products to deliver expert insights. Collaborate with support and technical teams to resolve pre-sales inquiries effectively. Track, manage, and follow up on leads in the CRM to maximize sales opportunities. Stay updated on industry trends, competitors, and new products to highlight our value proposition. Consistently achieve and exceed monthly sales targets, focusing on conversions and customer satisfaction. Collect and share customer feedback to improve products, services, and internal processes. Generate qualified leads through outbound prospecting, outreach ca
Extracted skills: sales