Employer description & source details
As the Manager of Professional Services, you will be responsible for leading service delivery and implementation across JumpCloud’s new and existing customers. This role requires a leader with 10-14 years of experience who can bridge the gap between high-level architectural strategy and hands-on custom technical delivery. You will ensure that customers receive a world-class implementation experience through both structured consulting and custom-built automation solutions. This role will also play a key role in building and scaling the India based Professional Services capability, partnering closely with global stakeholders to ensure strong delivery execution, operational excellence, and team collaboration Team Leadership: Lead, mentor, and provide professional growth opportunities for a distributed team of Professional Services and Software Engineering professionals, with a focus on strengthening team capability, collaboration, and delivery excellence across the India based operations Scrum Management: Manage the team using Scrum methodology, including planning the product backlog, sprint planning, product prioritization, and tracking team velocity. Take responsibility in the growth of services business in the region. Strategize offerings and plans to drive better service delivery adoption. Collaborate with cross functional global teams including Customer Success, Engineering, Revenue Operations, and Leadership stakeholders to drive successful customer delivery outcomes and operational alignment. Drive product adoption and contribute to customer retention and growth. Drive, track and implement professional services metrics to be able to evaluate team performance. Strategic Oversight: Own and design complex tools and solutions, ensuring they meet the specific technical a
Extracted skills: python, aws, azure, customer success, operations, project management