Employer description & source details
· Supports the recruitment, training, and ongoing development of a high-performing team to meet the business needs of both culinary and retail. · Provide coaching and feedback to ensure team members deliver outstanding customer experience. · Assist in development plans to support individual and team growth. Customer Experience & Brand Representation · Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty. · Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources. · Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture. · Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty. · Partners with the General/Store Manager in developing and implementing strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across culinary and retail operations. · Analyze daily performance metrics, apply insights to drive results, and lead follow-ups with the team to ensure execution. · Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates. · Assist with daily store operations, ensuring compliance with company policies and procedures. · Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising. · Ensure store safety and cleanliness, addressing any maintenance needs promptly. · Assist with maintaining the accuracy and integrity of associate records, including but not limited to time and
Extracted skills: go, sales, operations