Employer description & source details
Build and maintain strong, long-term client relationships, acting as the primary point of contact for client needs, queries, and escalations. Work closely with internal teams to ensure projects are delivered on time, within scope, and aligned with client expectations. Client Onboarding: Oversee the onboarding process for new clients, ensuring a smooth transition and clear communication of goals, processes, and expectations. Manage a portfolio of client accounts, monitor engagement, and proactively identify opportunities to strengthen relationships and improve satisfaction. Identify and pursue opportunities to grow accounts and expand revenue across the existing client portfolio. Provide regular updates on project progress, milestones, challenges, and outcomes, ensuring transparency and alignment throughout the client journey. Maintain accurate client records, prepare account performance reports, and share insights that support informed decision-making. At least 2 years of professional experience in Account Management or a related client-facing role. Previous leadership experience or the ability to effectively guide, support, and develop a team. Excellent verbal and written communication skills, with a strong focus on achieving results. Exceptional communication skills and a results-oriented mindset. Exceptional organizational and time-management skills, with the ability to manage a high-volume portfolio of client accounts efficiently.
Extracted skills: customer success