Employer description & source details
Regulatory Compliance & Reporting: Prepare, validate, and file required regulatory reports (BOD/EOD) on compliance trackers accurately and within strictly defined SLAs. Data & Performance Governance: Maintain key compliance metrics, prepare daily data dumps, and update trackers for presentation at internal governance forums. Incident Analysis & Tracking: Perform regular Root Cause Analysis (RCA) on operational exceptions, monitor/track breach cases, and detect data anomalies. Customer Support & Escalations: Flexibly handle customer support tickets, issues, and query resolutions to ensure smooth operations. Process Automation & Innovation: Identify opportunities to automate manual reporting routines and implement efficient workflow enhancements. Stakeholder Management: Collaborate with different cross-functional teams, departments, and operational categories across the organization. Data Proficiency: Strong data-driven mindset with advanced proficiency in Microsoft Excel. Analytical Thinking: Proven problem-solving capabilities with experience in conducting Root Cause Analysis (RCA). Communication Skills: Clear verbal and written communication skills for cross-team coordination and executive updates. Adaptability & Ticket Handling: Flexibility to handle customer tickets, manage multiple priorities, and adapt to operational requirements. Collaborative Team Player: Demonstrated ability to thrive in a team-oriented, collaborative work environment. Gain hands-on exposure to NPCI compliance tools, operational guidelines, and ecosystem dynamics. Learn end-to-end reporting automation techniques to streamline business operations. Opportunity to lead cross-functional initiatives and engage with diverse operational groups and product categories.
Extracted skills: excel