Employer description & source details
Product Adoption & Value Realization (30%) Own the adoption journey — ensure customers move beyond basic campaigns to leverage the full breadth of Plotline Proactively bring use case ideas to customers based on their vertical, user base, and engagement goals — you're not waiting for them to ask Conduct regular use case workshops and strategy sessions to map Plotline capabilities to customer KPIs (DAU, retention, conversion, ARPU) Monitor product usage patterns and flag underutilization Build and share best practices, playbooks, and success stories from across the customer base to inspire new use cases Ensure customers see measurable business impact from Plotline within the first 90 days Own the renewal conversation end-to-end — from early health signals through commercial negotiation and contract execution Maintain a rolling view of renewal timelines, customer health scores, and risk indicators across your book of business Identify and mitigate churn risks early — declining usage, stakeholder changes, competitive evaluations, unresolved pain points Build the business case for renewal: compile ROI data, campaign impact metrics, and adoption milestones that make renewal a no-brainer Coordinate with Finance and Sales on renewal pricing, contract terms, and billing logistics Target: 95%+ gross retention across your portfolio Run regular business reviews (QBRs/MBRs) with customer stakeholders — presenting adoption metrics, campaign performance, ROI analysis, and a forward-looking engagement roadmap Build multi-threaded relationships across the customer org — product, marketing, growth, engineering, and leadership Understand each customer's broader business context — their competitive landscape, seasonal priorities, and strategic initiatives — and position Plotline as a lever
Extracted skills: react, go, sales, customer success, finance