Employer description & source details
As a Specialist Advanced Engineering Technical Support Engineer, you will provide senior-level L2/L3 engineering support for AI-powered solutions in production environments. This role combines deep troubleshooting expertise with software engineering capabilities, supporting agentic AI applications, cloud infrastructure, APIs, data platforms, and automation frameworks. You will be responsible for diagnosing complex incidents, performing root-cause analysis, implementing code-level fixes, improving platform reliability, and partnering with architects, developers, and business stakeholders to ensure high availability and performance of critical AI solutions. Diagnose and troubleshoot AI agent workflows, LLM integrations, RAG pipelines, APIs, MCP tools, and orchestration failures. Analyze Snowflake and AWS environments to identify performance, security, data, and integration issues. Perform code-level debugging, implement fixes, and develop regression tests for production issues. Collaborate with engineering, architecture, product, and business teams to drive successful AI solution adoption. 8-12 years of experience in Software Engineering, Platform Engineering, SRE, DevOps, Data Engineering, or Advanced Technical Support. Strong hands-on experience with Python development, SQL, REST APIs, and distributed systems. Hands-on experience with CI/CD pipelines, Git, testing frameworks, and automation practices. Knowledge of observability tools, logging, monitoring, tracing, and incident management. Experience with IAM, OAuth 2.0, RBAC, secrets management, and enterprise security practices. Experience with Agentic AI frameworks such as LangGraph, LangChain, PydanticAI, AutoGen, CrewAI, or Semantic Kernel. Hands-on experience with LLM platforms including OpenAI, Azure OpenAI, Anthr
Extracted skills: python, sql, aws, azure, security