Employer description & source details
Analyze operational data to spot trends and bottlenecks, and turn your findings into clear recommendations that guide business decisions. Research and evaluate new tools, including AI, automation, and internal systems, and drive their adoption to make operations more effective. Design processes, workflows, and operating procedures that improve efficiency, quality, and customer experience Lead cross-functional projects and strategic initiatives from planning through execution, partnering with Operations, Product, Engineering, Customer Success, and other teams. 2–6 years of experience in a problem-solving role, such as strategy or management consulting, operations, strategy & operations, implementation, customer strategy, or program management. Experience solving operational problems by improving processes, designing workflows, or building scalable systems, while juggling multiple priorities in ambiguous, fast-moving environments. Strong analytical skills, with comfort using data (e.g., SQL, Python) to diagnose problems and support decisions. Clear written and verbal communication, with the ability to explain complex problems simply and align stakeholders across teams, from frontline operators to senior leaders. A high level of ownership. You don’t stop at the recommendation; you stay with the problem until it’s solved. A deep curiosity that drives you to reason from first principles and dig until you find the root cause. A habit of going to the source: testing the feature, listening to the agent call, calling the customer, or running the workflow. We are remote-first, giving you the flexibility to work with us from many places. Fast-paced startup environment. Join a company that values curiosity, independence, and growth. A hiring process that rewards skills, not just ex
Extracted skills: python, sql, customer success, operations